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FAQ'S

B2B Partner FAQ

Find detailed answers to common questions about partnering with Geebaku Online Services Private Limited. Learn about our B2B portal, commission structures, booking processes, and support services.

To become our B2B partner, follow these steps: 1) Contact our agent helpline at +91 7389908892 or email [email protected] 2) Submit required business documents (GST registration, PAN card, business registration) 3) Complete the partner verification process 4) Sign the partnership agreement 5) Receive your B2B portal credentials 6) Complete the online training session 7) Start booking and earning!

Basic requirements include: 1) Valid business registration/shop act license 2) GST registration (if applicable) 3) PAN card 4) Bank account in business name 5) Office address proof 6) Minimum security deposit (refundable) 7) Valid email and phone number for business communication.

The security deposit starts from ₹10,000 and varies based on your expected business volume. It is 100% refundable upon termination of partnership with a 30-day notice period. The deposit helps maintain service quality and ensures financial security for both parties.

Our commission structure varies by service: 1) Train Tickets: Up to 40% of service charge 2) Flight Bookings: Up to 3% of base fare 3) Bus Bookings: 6-8% of ticket value 4) Hotel Bookings: 10-15% of booking value 5) Holiday Packages: 12-18% of package value. Higher commissions are available for high-performing partners.

Credit limits are assigned based on: 1) Security deposit amount 2) Business volume 3) Payment history 4) Partnership duration. Starting credit limit matches your security deposit, with potential increases after 3 months of consistent performance. Real-time credit balance monitoring is available in the B2B portal.

We offer comprehensive technical support: 1) 24/7 dedicated partner helpline 2) Priority email support 3) WhatsApp business support 4) Remote desktop assistance 5) Regular system updates and maintenance alerts 6) Training sessions for new features 7) Dedicated relationship manager for premium partners.

Cancellations can be processed through: 1) B2B portal - automated cancellation 2) Support team for special cases. Cancellation charges vary by service provider and timing. Commission reversal applies on cancellations. Detailed cancellation policies are available in the partner dashboard.

We provide: 1) Web-based B2B booking portal 2) Mobile booking app 3) White-label booking engine 4) Marketing materials and brochures 5) Regular training sessions 6) Performance analytics dashboard 7) Promotional material for special offers 8) API integration options for high-volume partners.

Commission payments are processed every 15 days. Payment methods include: 1) Direct bank transfer 2) UPI transfer 3) Online wallet credit. Minimum payout amount is ₹1,000. Detailed commission reports are available in the partner dashboard.

Our B2B portal offers comprehensive reporting: 1) Real-time booking status 2) Commission tracking 3) Performance analytics 4) Customer booking history 5) Service-wise sales reports 6) Payment reconciliation reports 7) Cancellation reports 8) Custom report generation options.

As an official IRCTC partner, we provide: 1) Direct API integration 2) Real-time seat availability 3) Multiple payment options 4) Instant ticket confirmation 5) Auto-refund processing 6) Special tatkal booking queue 7) Bulk booking options for groups.

Premium partners enjoy: 1) Higher commission rates 2) Increased credit limits 3) Priority support 4) Dedicated relationship manager 5) API integration facility 6) Special promotional offers 7) Exclusive corporate deals 8) Priority booking queue.

We provide multi-level support: 1) First-line support through partner portal 2) Dedicated partner support team 3) Escalation matrix for urgent issues 4) Real-time booking modification support 5) 24/7 emergency assistance 6) Customer feedback management 7) Resolution tracking system.

We accept: 1) Credit from deposit balance 2) Online bank transfer 3) UPI payments 4) Credit/Debit cards 5) Net banking 6) Corporate billing (for eligible partners) 7) Wallet payments 8) Multi-currency payments for international bookings.

Yes, we regularly offer: 1) Seasonal discount packages 2) Festival special rates 3) Volume-based incentives 4) Early bird discounts 5) Flash sales 6) Special corporate rates 7) Loyalty bonus programs 8) Partner reward points.

Our training program includes: 1) Initial portal usage training 2) Product knowledge sessions 3) Booking process training 4) Regular update webinars 5) Service-specific workshops 6) Sales optimization training 7) Customer service best practices 8) Marketing strategy sessions.

We offer specialized group booking features: 1) Bulk booking tools 2) Corporate travel management 3) Customized packages 4) Special group rates 5) Dedicated group coordinator 6) Flexible payment terms 7) Group modification options 8) Corporate billing facility.

Custom package options include: 1) Branded booking engine 2) Customizable UI/UX 3) Partner logo integration 4) Custom domain mapping 5) Tailored payment gateway 6) Personalized email notifications 7) Custom invoicing format 8) API integration options.

We maintain strict security measures: 1) 256-bit SSL encryption 2) Secure payment gateway 3) Two-factor authentication 4) Regular security audits 5) Data backup systems 6) Privacy policy compliance 7) GDPR compliance 8) Regular security updates.

Our SLAs cover: 1) Booking confirmation time 2) Support response time 3) Refund processing 4) Technical issue resolution 5) Emergency support 6) Commission payments 7) System uptime guarantee 8) Rate parity assurance. Detailed SLA terms are provided in the partnership agreement.